Returns and Refund Overview

At Nationalopticians, we want customers to shop with confidence. If you receive a damaged item, a wrong product, or an order with a verified issue, our team will review the case and guide you through the return, replacement, or refund process.

Since eyewear is a fit-sensitive product category, return approval depends on product condition, issue type, and order status.

Eligible Return Cases

• Wrong product delivered compared to the confirmed order.
• Item received in damaged condition or with a manufacturing defect.
• Order issue reported within the allowed support window with relevant proof.

Items Not Eligible for Return

• Products returned after visible use, damage, tampering, or missing packaging.
• Customized, prescription-based, power-lens, or specially prepared orders unless the issue is due to our error.
• Issues reported without order details, unboxing proof where required, or sufficient verification.

How to Request a Return

1. Contact support at support@nationalopticians.com or call +91 7888524376 as soon as you identify the issue.
2. Share your order ID, issue details, and clear product photos. Our team may also request an unboxing video for verification.
3. Wait for approval before sending the product back. Unauthorized returns may not be accepted.
4. If approved, our team will share the next steps for pickup, return shipping, replacement, or refund.

Refund Processing

Once the returned item is received and verified, approved refunds are generally processed within 5 to 7 business days. The amount is returned to the original payment source where possible.

For COD orders, refund settlement may require bank account details or another supported method shared by our support team.